Quality Control Analyst

Atlanta, GA
Full Time
Customer Success
Entry Level

Position Overview:
Tellerex is seeking a highly skilled and detailed oriented Quality Control Analyst to join our team in Atlanta, GA. In this role, you'll help develop and maintain quality control standards for everything within the company, from shipping to part repair, all the way to full unit refurbishment. Quality findings will be documented, reported on and fed into our process improvement cycle. Your expertise will ensure that our products not only meet customer standards but go beyond what is expected within the industry.

About Tellerex:
Since 2013, Tellerex has been at the forefront of ATM and banking asset management globally, partnering with leading OEMs, financial entities, and tech services firms. Our success is built on a foundation of risk management, asset recovery, and a broad spectrum of services, including lifecycle management, recycling, asset tracking, parts servicing, and project management solutions.

Key Responsibilities:
  • Review and testing refurbished parts and machines for defects or potential flaws.
  • Record findings in a standardized format.
  • Learn about developments in ATM technology.
  • Serve as a liaison between our refurbishment technician teams and the customer.
  • Continually improve QC Checklist to include customer issues and new observations.
  • Work with the Process Improvement Department to track and record defect rates and percentages for MIS reporting and continuous improvement.
  • Communicate defects with teams to help reduce future errors.
  • Help the Process Improvement Team identify root causes of defects and how to address them.
  • Ability to multitask multiple different projects and prioritize critical orders.
  • Respond to customer concerns and address fixes
Qualifications:
  • Required
    • Experience, or equivalent education, in the quality control field and methodologies.
    • Experience with Microsoft Office Products, particularly Excel, Word and PowerPoint.
    • Fluent in English, (both written and oral communication).
    • Heightened attention to detail.
    • Knowledge of converting data into the correct documentation.
  • Preferred
    • Experience in a technical electromechanical repair environment.
    • Comprehension of or certification in Lean Six Sigma methodologies.
Benefits:
  • Competitive salary with profit-sharing options.
  • 401K plan with company match.
  • Comprehensive health benefits, including dental and vision plans.
Work Schedule:
Monday to Friday, 8:00 AM - 5:00 PM
Onsite position at our Atlanta Headquarters.

Tellerex is committed to fostering an inclusive workplace and is proud to be an equal-opportunity employer.
 
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